G-Force Tennis Academy ("G-Force Tennis", "we", "us", or "our") operates the G-Force Tennis Training Platform available at gforcetennis.com and via our mobile application. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services.
By using our platform, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the service.
When you create an account we collect your name, email address, and profile details such as your NTRP rating, skill level, and tennis preferences. If you create a junior/child profile, we also collect the child's name and your relationship to them.
We collect your phone number to send SMS appointment reminders and booking confirmations. You may opt out of SMS communications at any time by replying STOP to any message or updating your notification preferences in the app.
When you book a lesson or purchase a package, we collect booking details (lesson type, date, time, instructor). Payment processing is handled by Stripe and PayPal — we do not store full card numbers on our servers. We retain transaction records including payment amounts, methods, and confirmation IDs for billing and refund purposes.
We automatically collect information about how you interact with the platform, including pages visited, features used, device type, browser, and IP address. This data is used to improve the service and diagnose technical issues.
If you submit videos for stroke analysis, those files are stored securely in our cloud storage (Amazon S3). Videos are accessible only to you and your assigned coach or AI analysis system.
By providing your phone number and email address, you consent to receive transactional messages from G-Force Tennis Academy, including booking confirmations, 24-hour lesson reminders, cancellation notices, and review requests. Message frequency varies based on your booking activity.
To opt out of SMS: Reply STOP to any text message. Standard message and data rates may apply. To opt out of email: Use the unsubscribe link in any email or update your preferences in Notification Settings.
We do not sell, rent, or trade your personal information to third parties. We share data only in the following limited circumstances:
We retain your account and booking data for as long as your account is active or as needed to provide services. Payment records are retained for a minimum of seven years for tax and legal compliance. You may request deletion of your account by contacting us at [email protected]. Note that some data may be retained as required by law.
We use session cookies to keep you logged in and to maintain your preferences. We do not use third-party advertising cookies. Analytics cookies may be used to understand aggregate usage patterns. You can disable cookies in your browser settings, though this may affect platform functionality.
Our platform supports junior accounts managed by a parent or guardian. We do not knowingly collect personal information directly from children under the age of 13 without verifiable parental consent. If you believe a child under 13 has provided personal information without consent, please contact us immediately.
We implement industry-standard security measures including HTTPS encryption, secure session tokens, and access controls to protect your data. Payment data is handled exclusively by PCI-compliant processors (Stripe, PayPal) and is never stored on our servers in unencrypted form. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Depending on your location, you may have the right to access, correct, or delete your personal data; to restrict or object to processing; and to data portability. To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page and, where appropriate, notify you by email. Your continued use of the platform after changes are posted constitutes your acceptance of the revised policy.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
© 2026 G-Force Tennis Training Platform. All rights reserved. Privacy Policy
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